These terms and conditions regulate the Agreement between "you" the customer and Southsea Deckchairs Ltd.
We hope that you will be totally satisfied with your purchase from our website.
If the product you have ordered is faulty you have 30 days in which to return it, or if you have a change of heart you must return it to us unused and in its original condition within 7 days for a prompt replacement or refund.
If you wish to return products to us, you must contact us in advance on 023 9265 2865 prior to making your return.
We do advise that for your own protection you use a secure delivery method for returning products to us which requires a signature upon delivery. It is only when we receive the products back in their original state and packaging, that we will refund the purchase price. Refunds will be made to the originally charged account within 14 days of receipt of the returned goods.
A number of products represented on the Southsea Deckchairs website may be made to order. These products can only be returned in the in the event of a fault.
If a returned non-faulty product does not arrive to us in a resalable condition, then we will not be able to offer you a full refund. We will make a deduction to reflect its condition and refund you any remaining balance. If your item was purchased with delivery included (usually with two items or more) then a deduction will be made from your refund to reflect this.
This returns policy does not affect your statutory rights.
If you have any questions regarding our terms and conditions, please contact us.
The Southsea Deckchairs appreciates your visit to our website and for your interest in our company and services. We value the importance of protecting your privacy and personal data and therefore take the privacy of our website users, customers and suppliers very seriously. This policy provides information about our data protection, privacy and cookie handling.
How we collect and use information
We use our best efforts to protect the privacy of our customers, suppliers and visitors to our website. We shall not ask you to supply any personal data as a condition of your use of our website. Where you have provided personal data, when contacting us, shopping with us or working with us, we only gather personal information such as first and last names, addresses and email addresses, when voluntarily submitted by you. These details are stored securely at the Southsea Deckchairs Offices.
Any information we collect is to help us:
And, if you allow us to, we may also send you:
We may use tools such as Campaign Monitor to track whether you open the emails we send you and which links you are clicking on to improve our future communications.
Payment is processed securely by SECPay.net, which is provided by PayPoint.net, one of the UK's largest payment solutions providers. Their Privacy and Terms & Conditions are available at http://www.paypoint.net/information/legal-disclaimer/
How we keep your information secure
Southsea Deckchairs ensures that all personal information supplied is held securely, in accordance with GDPR 2018.
All the information you give us is protected by a secure server. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
Whilst we do our best to ensure security, data transmission over the internet is inherently insecure, we cannot therefore guarantee the security of data sent over the internet.
Sharing of personal information
In all cases, any use of your personal information by Southsea Deckchairs which has been instigated by us will comply with this policy and with data protection legislation. In every case, if you do not elect to receive such communications or if you elect to discontinue receiving them, then we will not send or will cease sending them to you.
Also, we reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any law enforcement or regulatory investigation. We do not sell or disclose personal information we have collected from you. We may transfer, with your consent, your email details to our marketing agency to facilitate the sending of our emails, who will solely use the details for this purpose.
We may transfer the data that we collect from you to a destination outside the European Economic Area (EEA) e.g. when we send out a newsletter. By submitting your personal data to us, you agree to this transfer, storing or processing. We will ensure that any transfer will be within the conditions of the GDPR and that adequate safeguards are in place.
Our website may, from time to time, contain links to external sites. Southsea Deckchairs is not responsible for the privacy policies or content of such sites and we recommend that you read the privacy policies on any external sites you use.
A cookie is a small file which is placed on your hard drive when you visit our website. The only personal information a cookie can obtain is information a user supplies themselves. A cookie cannot read data from your hard disk or read cookie files created by other sites. Cookies, however, enhance our website performance in a number of ways, including providing a secure way for us to verify your identity during your visit to our website and personalising your experience on our site, making it more convenient for you. We use information from cookies for purposes which may include:
If you have given us your email for purposes of communication or promotion, we will use your data to contact you and send promotional emails. You may revoke your consent to being contacted by email for promotional purposes at any time, by clicking on an unsubscribe link or replying directly stating your wish to unsubscribe.
Your right to stop information being sent to you is separate from and does not affect your rights under applicable UK privacy and communications legislation.
Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, you have a number of rights with regards to your personal information:
If you have provided consent for processing your personal information you have the right (in certain circumstances) to withdraw that consent at any time.
You can read more about your rights on the Information Commissioner's Office website ico.org.uk
How long we keep your information
Southsea Deckchairs will retain personal information for no longer than is necessary for the purpose it was obtained for to reduce the risk of it becoming inaccurate, out of date or irrelevant. We will securely delete any information that is no longer required.
Southsea Deckchairs is the data controller for any information you provide unless otherwise stated.
Complaints or queries
Southsea Deckchairs endeavours to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
If you want to make a complaint about the way we have processed your personal information, you can contact us (see Contact details below).
If you are not satisfied with our response or believe we have not complied with the requirements of GDPR or the Data Protection Act, with regards to your personal information, you have the right to lodge a complaint to the Information Commissioner's Office ico.org.uk
Please let us know if the personal information we hold about you needs to be corrected or updated.
Southsea Deckchairs Limited, 72 West Street, Portchester, Fareham, PO16 9UN
Registered in England No. 4151258
Vat. No 615 1610 77 - All our prices include VAT at the prevailing rates.